Frequently Asked Questions for FrontPage

What comes in a template package?

Our template packages come bundled with a tiny program designed to install your template directly into the proper directories on your computer. You will receive the template files, theme, graphics, sample pages, and the End User License Agreement along with any supporting documentation.

Can I add or remove pages in a template?

Templates are very flexible and are designed so that you can add or remove as many pages as you like. Our designers normally include instructions for the best way to add or remove pages from that specific template.

How do I use a template?

In order to use your template, you must create a new web using the template. After installation is completed, open FrontPage and go to File | New | Web. Select the appropriate web template from the list of choices (you will see your new template in the list). Give your new web a name, then select OK or Apply. FrontPage then creates a multi-page web based on the template you have selected. When you click on the Navigation View icon, you will see your navigation structure and can begin editing your pages by substituting your text for that within the template pages.

Can I use a template for my business?

Our template packages may be used for both commercial and personal use. Because we provide products from many different designers, licensing agreements may vary. Some designers may allow you to use the template for more than one site, while others require you to purchase a new license for additional sites. Please see the products license agreement for specific details and restrictions.

Is a template removed from your catalog after I purchase it?

Who owns the copyright after I buy the template?

When you purchase a theme or template, you are actually buying a license to use the template. The original designer retains copyright for the template design and layout. The content you add, along with any of your own images which you may add later are under your copyright.

Do I need to give copyright credit on my site?

No. As long as the template is used in accordance with the designers license agreement, you are not required to give copyright credit. Please remember, however, that the copyright of the template design and layout does continue to be held by the designer.

Can I change colors of a template?

Each templates is designed with a specific color scheme that best coordinates with the included graphics. The colors of template elements such as the navigation buttons, background, and other graphic elements are typically not easily modified by the customer. If you need a different color scheme, we recommend contacting the designer of that template package to discuss their availability in making the changes that you need. Please note that most of the designers will change an additional fee to make template modifications.

Are templates fully customizable?

In most cases, no. Templates come with pre-designed layouts, images, and Theme components which are difficult for the average user to customize and modify. However, you may create more pages and add your own text and images in the content areas. Some templates do come with customizable pieces -- for example, some templates may come with Swish files for a Swish movie, customizable "blank" images for certain areas of the template, or allow you to change text within a Flash movie. Please see the individual product details to see what additional components are included.

I have a non-English version of FrontPage and I do not see the template I purchased in my list.

Templates are by default installed into the C:\Program Files\Microsoft Office\Templates\1033 folder. If you use a foreign-language version of Microsoft Office and FrontPage, you may not have a "1033" folder. Look for the ID number that corresponds to your language on the Microsoft web site at http://support.microsoft.com/default.aspx?scid=kb;EN-US;q221435. For example, French is 1036 and Spanish is 1034.

Close FrontPage, then open the 1033 folder. If your product came with a web template, click into the Webs folder. You should see a folder there with the template files for your product. Move this folder into your Microsoft Office\Templates\xxxx\Webs folder.

If your product came with a page template, do the same thing by clicking into the Pages folder and move it into your languages Pages folder.

Now, open FrontPage again and go to File > New > Page or Web. In the right column, select Web Site Templates (or Page Templates if you are going to use a page template). The template should now appear in your list of web templates.

I'm using FrontPage 2000. When building a web from a template, why does FrontPage give me the following error:

"An error occurred accessing your FrontPage web files. Authors- if authoring a web server, please contact the webmaster for this server's site. Webmasters- please see the server's system log for more details"

ClassyThemes support can provide a .zip file that contains a pre-built version of the web that the template creates. But, we recommend trying the following workarounds first, which may save you some time.

Upgrade FrontPage: (Easiest)

The easiest and best solution is to upgrade from FrontPage 2000 to FrontPage 2002 or FrontPage 2003. This problem does not occur in FrontPage 2002 or 2003. We recommend FrontPage 2003, which will allow you to take advantage of the newest functions of Microsoft's premier web design tool. We have found FrontPage 2003 to be much superior and to work better on Windows XP or Windows 2000 Pro. Plus, Microsoft will be discontinuing support for FrontPage 2000 as of June 2004. With Microsoft ending support for FrontPage 2000 you may see more problems caused by Security Updates in the future.

Remove the Hotfix: (Less Secure)

Another quick way to work around this issue is to remove the hotfix that is causing the problem. Doing so will remove the protection offered by the hotfix. The hotfix addresses an issue with IIS and FrontPage 2000 Server extensions on your local machine. Most users do not use or need these running. The patch is applied whether these are enabled or not. If you believe that this would compromise your security in an unacceptable way, we recommend that you not do this. The steps to remove the hotfix are as follows:

1. Navigate to Start > Settings > Control Panel > Add/ Remove Programs.
2. Within the list of currently installed programs, find Hotfix #KB813379. This is the patch that is the cause of the problem.
3. Select the item and click the "Remove" button.

If you remove the hotfix, please confirm that IIS and FrontPage 2000 Extensions have been disabled on your system. To confirm that they have been disabled, please do the following:

1. Navigate to Start > Settings > Control Panel > Add/ Remove Programs. Click on "Add/ Remove Windows Components."
2. Find "Internet Information Services (IIS). This should be unchecked.
3. Click Next.
4. Click Finish

You should now be able to build a web with the template. We recommend that you should turn Windows' automatic updates feature off until you upgrade FrontPage 2000 or until Microsoft addresses this issue with a revised patch. You may still use Window's update if you carefully remove the patch from the installation files. To turn off automatic update:

1. Navigate to Start > Settings > Control Panel > Automatic Updates
2.  Uncheck the box that says "Keep my computer up to date."

Manually Extract and Move Files: (Secure)

We have been able to devise a way for FrontPage 2000 to build a web site using a template with the security patch installed. This will require you to perform an operation on the template itself. The instructions are as follows:

1. Go to the directory where the templates are located. By default they are located at: c:\Program Files\Microsoft Office\Templates\1033\Webs
2. Your template will be in a folder called yourtemplate.tem. Open this folder.
3. Find the file with the .inf extension and open it in notepad. You will see a listing of the files needed for FrontPage to compile your site. You will find files that have the .swf, .swi, and maybe .sbk file extensions. Delete these lines only. Save the file and close.
4. Now move the .swf, swi, and .sbk out of this directory and on to your desktop. If these files are in a subdirectory be sure to note the name of that folder.
5. At this point your template should be able to build your new web.
6. After you create a new web from the template, move the .swf, .swi, .sbk back into your newly created web. If these files were in a subdirectory originally, be certain to put them in a subdirectory with the correct name.
7. With luck, you should be able to start editing your new web.

Request ClassyThemes Support Workaround:

You can send an email to ClassyThemes support reporting that you're having this problem. Support will send a .zip file that contains a pre-built version of the web that the template creates. You will open the web using File... Open Web. – OR – They can send you an altered template that will require manual placement of files to get the web started. These altered template/solutions are not recommended and therefore not the version we offer for 'normal' download, in the store. When we have a solid solution to this problem we will take the necessary steps to upgrade the affected templates. Keep in mind that we will be as timely as possible. We can respond within a couple hours during normal working hours, but it may take up to 36 hours to answer your request. Please include your username and the product name with your request.

Continuing Research

ClassyThemes is committed to finding an answer to this problem. We're continuing to research this problem and have contacted Microsoft to try to find a solid solution. If you find any problems with these workarounds or find another potential solution, please send that information to service@ClassyThemes.com.